Frequently Asked Questions

Based in Lewisham, we visit homes, workplaces and hotels across South East and Central London, plus the additional areas listed on our coverage page. Video consultations are available UK-wide where clinically appropriate. We confirm your address and appointment availability before booking.

Our service comes to your home or meets you online. The registered office at 60 Tottenham Court Road, Fitzrovia, London W1T 2EW is for correspondence only and is not a treatment clinic.

No GP referral is needed to enquire. We discuss your symptoms, goals and the appropriate assessment pathway before confirming your appointment.

Your physiotherapist asks about your concerns and goals, assesses suitable movements, explains the findings and agrees a plan with you. Where appropriate, your visit may include hands-on treatment, tailored exercises and education.

Video consultation fees depend on the assessment length and whether you choose an individual appointment or a recovery package. Our prices page shows current standard fees, active launch offers and package inclusions. We confirm the appropriate appointment and fee before booking.

No. A request starts a conversation with our team. We confirm suitability, fees, appointment format and availability with you before booking. The website does not currently take payments or confirm live diary slots.

A family member or carer can be involved with your agreement. Please tell us about any access, communication or mobility needs when arranging your appointment so we can discuss suitable preparations.